Legal

Privacy Policy

This Privacy Policy explains how RUNDA RACK SDN. BHD. collects, uses and protects information submitted through rundarack.com.

Last updated: May 18, 2026

RUNDA RACK SDN. BHD. (“RUNDA RACK”, “we”, “our” or “us”) respects your privacy. This page describes what information we collect when you visit our website, submit an inquiry, contact us by WhatsApp, phone or email, and interact with our advertising or analytics tools.

1. Information We Collect

We may collect information that you choose to provide, including:

  • Name, company name and job-related contact information.
  • Email address, phone number and WhatsApp contact details.
  • Project type, product interest, message content, dimensions, drawings or other inquiry details.
  • Technical information such as IP address, browser type, device information, approximate location, referring page and pages visited.

2. How We Use Information

We use collected information to:

  • Respond to product inquiries, quotation requests and project consultation requests.
  • Contact you by WhatsApp, phone or email regarding your inquiry.
  • Prepare product recommendations, layout suggestions or commercial proposals.
  • Improve website performance, user experience, content quality and advertising effectiveness.
  • Maintain website security and prevent spam, misuse or fraudulent submissions.

3. Contact Forms and Lead Conversion Tracking

When you submit a contact or request quote form, the information is sent to us so we can respond to your inquiry. After a successful submission, you may be redirected to a thank-you page. This page may be used to measure lead form conversions in advertising platforms such as Google Ads.

4. Cookies, Analytics and Advertising

We may use cookies, analytics tags, conversion tracking pixels or similar technologies to understand website traffic, measure advertising results and improve our marketing. These tools may collect device, browser and interaction data. You can control cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information. We may share necessary information with service providers who help us operate the website, process email delivery, host static website files, analyze traffic or manage advertising. These providers are only allowed to use the information for the services they provide to us.

6. Data Retention

We keep inquiry and communication records for as long as needed to respond to your request, manage the project relationship, meet business record requirements and improve our services. You may contact us to request deletion or correction of your information where applicable.

7. International Visitors

Our website may be accessed by customers and suppliers from different countries. By submitting information through this website, you understand that your information may be processed in Malaysia or by service providers operating in other jurisdictions.

8. Your Choices

You may choose not to provide optional information. You may also contact us to ask about the information we hold, request corrections, or ask us to stop using your information for direct follow-up where legally applicable.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.